6 Frequently Asked Questions About Scalp & Hair Care

Understanding how to care for your scalp and hair and finding a routine that suits your scalp condition and hair type is essential for overall wellbeing. Environmental factors like sun, wind, and pollution, your health and diet, and even styling tools and products all impact your scalp and hair. It can be confusing to know what’s best, so we’ve answered six of the most frequently asked questions about scalp and hair care.

1. How many times a week should I wash my hair?

This depends on your scalp and hair type. If you have a normal, dry, or sensitive scalp, washing a couple of times per week is usually sufficient. Oily or greasy scalps, or those prone to dandruff, may need more frequent washing. A useful tip for oily roots and dry ends is to pre-condition before shampooing: apply conditioner to the mid-lengths and ends of dry hair, then shampoo, followed by conditioner again for deep hydration.

2. How do I choose a shampoo?

Shampoo cleanses the scalp by removing excess oils and impurities while maintaining the natural pH of 4.5–5.5. Assess your scalp condition to determine which shampoo will provide the desired benefits. Holistic Hair offers a range of shampoos for every scalp and hair type, made from ethically sourced plant oils, essential oils, and active botanical extracts. Not sure which shampoo suits you? Shop by type/concern.

3. Do I need to use a conditioner?

Conditioners, traditionally made with plant oils, coat hair strands to seal in moisture, reduce frizz, and make styling easier. Certain oils penetrate the hair cortex to improve strength, elasticity, and softness. Hair cuticles (overlapping layers) reflect light, giving hair shine. When cuticles are damaged, hair appears frizzy and dull. Applying conditioner to the mid-lengths and ends after shampooing restores smoothness and protects hair. Not sure which conditioner suits your hair? Shop by hair type.

4. Why do I get dandruff?

Your scalp hosts millions of micro-organisms that typically remain in balance. Factors like stress, diet, hormonal fluctuations, illness, or infrequent washing can disrupt this balance, allowing microbes to multiply and causing dandruff (seborrheic dermatitis). Regular cleansing with botanical ingredients helps control microbes. Holistic Hair Sensitive Shampoo with Apple Cider Vinegar and essential oils soothes irritation, reduces dandruff, and supports hair thinning. Finish your routine with the Herbal Finishing Rinse Concentrate with Lavender, Chamomile, and Apple Cider Vinegar to balance scalp pH and boost shine.

5. I have a dry scalp and dry hair. What can I do?

Dry scalp is caused by insufficient hydration and oils, and may result from harsh shampoos, illness, medications, environmental factors, or lifestyle habits. Symptoms include itching, irritation, and small white flakes. Moisturising botanical ingredients restore balance. Holistic Hair Hydrating Shampoo & Conditioner contains nutrient-rich oils to nourish scalp and hair. Pair with the Herbal Finishing Rinse Concentrate to restore pH balance, and consider weekly treatments with Scalp Treatment Oil for deep hydration and flake removal.

6. What is a normal amount of hair to lose each day?

It’s normal to lose 50–100 hairs per day. Hair grows about 1 cm per month, with each follicle cycling through growth (2–6 years) and rest (2–4 months) phases. If you notice consistent shedding above this range, seek professional advice. For circulation support, use the Essential Scalp Spray daily to support healthy hair follicles.

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About the Author

Nicky James-Baird is the Co-Owner of Holistic Hair, a premium natural hair care brand in New Zealand. Nicky holds a Diploma of Higher Associate Trichologist from the World Trichology Society, New York, and a Diploma in Personal Care Formulating. She combines expertise in scalp and hair health with sustainable, plant-based formulations for effective hair care solutions.

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